Overview
ZenSTORE processes payments for software licenses and subscriptions listed in the marketplace. Checkout is completed through ZenSTORE and our payment providers. Access, activation codes, or partner license provisioning are delivered after successful payment according to each app’s listing.
Payment methods
Available methods may include card payments and other options enabled by our payment provider (for example Stripe), depending on your region and the checkout configuration.
Methods shown at checkout are the ones currently supported for that purchase. ZenSTORE does not store full card numbers on our servers.
Prices, currency, and taxes
Prices are displayed on app and package pages and confirmed at checkout.
Currency and applicable taxes or fees depend on the listing, your account, and local requirements. The amount charged is the total shown before you confirm payment.
How payment is processed
1. Choose a package and proceed to checkout. 2. Confirm order details and select a payment method. 3. Complete payment with the payment provider. 4. After confirmation, ZenSTORE activates the subscription/entitlement and, when applicable, issues an activation code or calls the publisher license API.
You can review orders, invoices, and receipts in Dashboard → Billing.
Subscriptions and renewals
Recurring plans renew automatically at the end of each billing period unless cancelled beforehand.
Renewal charges use the payment method on file with the payment provider when available. If renewal payment fails, access may be limited or suspended until payment succeeds or the subscription ends according to plan rules.
Invoices and receipts
After a successful paid order, ZenSTORE generates invoice/receipt records in your billing history.
Keep these records for your accounting needs. For partner or business purchases, additional tax invoice details may apply when configured by ZenSTORE.
Failed or incomplete payments
If payment fails, is cancelled, or is not completed, the order is not fulfilled and no license or activation is granted for that attempt.
You may retry checkout. If funds were captured incorrectly, contact support with your order details so we can investigate with the payment provider.
Payment security
Card and sensitive payment data are handled by certified payment providers. ZenSTORE uses encrypted connections (HTTPS) and does not receive or store full card PAN data.
Never share one-time passwords, card CVV, or banking credentials with anyone claiming to represent ZenSTORE support outside official channels.
Refunds
Refund eligibility, timelines, and how to request a refund are described in the ZenSTORE Refund Policy.
Approved refunds are returned through the original payment method when possible.
Contact
For payment issues, missing receipts, or failed charges, contact ZenSTORE support from your dashboard or email [email protected].